Website Terms and Conditions
Welcome to the KiddicUK website terms and conditions of supply.
If you accept these terms and conditions, please tick the box to show that you have read and agreed to them. Please understand that if you do not accept these terms and conditions, you will not be able to order any products from our website.
We are a UK based company.
This website is only intended for use by people resident in those countries we offer delivery as detailed on our KiddicUK website (these are what we call the "serviced countries"). We are unable to accept orders from any other countries.
Our website is also only intended for use by consumers; that means people who want to buy our products for personal use and not for any business purposes. We reserve the right to reject your order if we reasonably think that you are buying our products for business purposes but we will contact you to discuss this first.
If you want to order any products from our website then you will need to provide us with certain details.
You will be asked to enter information such as your name, address, email address and telephone number. You are responsible for ensuring that all of the information you provide to us is true and accurate.
To ensure that your credit, debit or charge card is not being used without your consent we will carry out certain credit and fraud checks and will validate the name, address and other personal information that you give to us during the 'checkout' process against appropriate third party databases. If any problems arise from these checks, we will give you a call.
By placing an order through our website, you are confirming to us that:
- you are a consumer and are not purchasing our products for any business purposes;
- you are resident in one of the serviced countries (please see 1.2 for what we mean by 'serviced countries'); and
- you are accessing our website from one of the serviced countries.
How is the contract formed between you and us?
The technical steps required to create a contract between you and us are as follows:
- You will be guided through the 'checkout' process by a series of instructions. If you want to correct any errors you have made, you can do so by clicking the 'back' button.
- You place the order on our website by clicking the 'order now' button at the end of the 'checkout' process.
- We will send you an email to acknowledge that we have received your order. This is not an order confirmation or acceptance of your order because we will have to carry out stock and identity checks first.
- Finally, we will then send you an email to confirm that your order has been dispatched to you (if you have chosen to have your products delivered to you and it is not a 'direct delivery' product). At this point, your order has been accepted by us and the contract is formed between you and us (unless we have notified you that we do not accept your order or you have cancelled it - please see Cancellations below).
Please note that if you place a pre-order for a product that has not yet been released by the manufacturer, we may send you an email to acknowledge receipt of your order and to confirm that it is being processed but we will only accept your order once the product has been released and we have sent you a dispatch email.
Because products may not all be stored by us at the same location, we may sometimes not be able to deliver them all for you at the same time so don't worry if your delivery seems to be incomplete. You will still only be charged one delivery charge though. If you have any queries about your order or worry that it may be incomplete, then please contact Customer Services.
The contract will be concluded in English.
The details of your contract will be held by us. If you have a registered account with us and require any information about orders you have placed with us, you can log-in to your account here. Otherwise, please contact Customer Services.
Where you have chosen to have your products delivered to you, we can deliver your products to anywhere within the serviced countries (please see 1.2 for what we mean by 'serviced countries').
We will do our best to try and deliver the products to you in accordance with the timescales set out in your dispatch confirmation email or detailed on our delivery FAQ's page. However, we cannot always guarantee that we will meet these dates due to factors beyond our reasonable control.
We will deliver the order to you at the delivery address you entered during the 'checkout' process.
Please note that we will deliver to the threshold of the building, but you will be required to carry the objects into your home so please ensure that there will be someone at home who will be able to do this.
If you provide us with an incorrect delivery address and your order is signed for by someone else as a result, we cannot be responsible for any loss you incur as a result so please ensure that you have entered all your details correctly.
Where the order was returned because we failed to meet the due date and/or time for delivery, then we will redeliver the order to you at no additional cost. In all other cases, you will be required to pay any additional delivery charges we incur in the order being returned to us and then redelivered to you.
The products prices on our website are inclusive of UK VAT but exclusive of local taxes, import duties and clearances. We are not responsible for any such taxes including VAT, duties or clearances which may become payable.
The price of the products and our delivery charges will be as quoted on our website from time to time.
Products prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation email.
Our website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our website may be incorrectly priced. Where we recognise that we have charged the incorrect price, we will contact you to see what you want to do. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the goods to you at the incorrect lower price.
Payments will be taken immediately on order. Payment for all products must be made by one of the methods offered during the 'checkout' process.
In each case, either before or at the time you return the products to us, you will need to tell us whether you would like a replacement or a refund. Where you have not told us what your preference is, we are not obligated to contact you to find out and (where you are entitled to one) we will, in such cases, give you a refund. We will refund the price of the products in full together with any applicable delivery charges.
Where you are entitled to a refund, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day that you told us you want to cancel. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
If you think that any of the products you have received are defective, then in the first instance please contact Customer Services who will do their best to assist you.
You are entitled to either:
- claim on our product guarantee (see Our product guarantee below);
- claim on the manufacturer's guarantee (see Manufacturer's guarantee below); or
- exercise your legal rights (please see Your legal rights below).
When you return a Product to us
Because you have cancelled the Contract between us in writing within the seven day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you, and we will arrange for collection of the Product at our cost. If we are unable to collect the Products at the agreed time due to your actions, we reserve the right to make a charge for any subsequent collection of the Products which will be charged at the same rate for delivery on the original delivery for any subsequent collection. Products returned to us must be in the original condition in which they were delivered to you and must not be damaged and must be in a re-saleable condition. 10
For any other reason (for instance, because you claim that the Product is defective), we will examine the returned Product and if deemed to be defective we will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will ask you to send us a photo of the damage for our records and to assist us in taking appropriate action. Please include your customer order details with the package, as these are necessary for processing a return. Once received, the items will be checked and our customer service will contact you to advise you of the possible replacement or refund.
Items returned must arrive in perfect condition and Kiddic retains the right to refuse a refund on any item not deemed to be re saleable and charge you the collection fee and return postage fee, each will be charged at the same rate of the original delivery charge. The guarantee does not cover fair wear and tear, neglect, abuse or misuse of your Product, loss or damage (including rusting and corrosion) due to unreasonable exposure to water or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party, or any non faulty workmanship issues.
If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the products and other losses that you suffer as a result of our failure to comply which are a foreseeable consequence of such failure.
Nothing in these terms and conditions excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
- defective products under the Consumer Protection Act 1987; or
- any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.