FAQ

 

What to look for when buying a brand new baby bed

New baby cots adhere to the latest safety standards. Choosing to buy new will make choosing a safe baby cot a much simpler task.

 

Does the cot require assembly?

Your brand new baby crib will very likely come unassembled. By shipping your crib in pieces it allows the manufacturer to keep shipping costs down, further saving you money.

 

HOW SOON CAN YOU DELIVER?

For items that are in stock it's usually around a week's wait. For other items that are made to order we deliver within 21 days of it arriving in our warehouse (often less).

 

CAN I CHANGE MY DELIVERY ADDRESS AFTER I'VE ORDERED?

Of course! Just contact us and we'll update your details. You can do this at any time up until 24 hours before we dispatch your item(s) for delivery from our UK distribution centre. If your items have already been dispatched, changing your delivery address isn't usually possible, and you may be charged for arranging redelivery.

 

HOW CAN I CONTACT THE DELIVERY COMPANY?

We work with several delivery companies, and there's no point contacting them until we've dispatched  your item to them, at which point we'll be able to give you more specific details. They'll contact you directly when this happens too, so don't worry. We'll update you at every stage of the delivery process until then, but if you have any questions, do get in touch with us.

IT'S BEEN LONGER THAN THE ESTIMATED LEAD TIME AND I STILL HAVEN'T RECEIVED MY ORDER, WHAT SHOULD I DO?

Firstly, we'd like to apologise. We work hard with our manufacturers to reduce lead times and avoid delays, which we let you know about as and when they arise. If you've been waiting longer than you should have and you haven't heard from us , please log in and go to 'My orders' to track your items, or get in touch with us and we'll give you the latest info.